Frequently Asked Questions
Everything you need to know about your next jewelry investment.
How long will it take to receive my order?
In-stock items ship within 2-3 business days. For custom designs or pieces that are made-to-order, please allow 4-6 weeks for production and delivery.
What is your return policy?
We offer returns on unworn, non-custom items within 7 days of delivery for store credit or refund. Please note that custom creations, engraved pieces, and eternity bands are final sale.
Do you offer international shipping?
Yes, we ship our fine jewelry worldwide via insured FedEx International Priority. Please note that the recipient is responsible for all duties and taxes incurred by their local customs office.
How do I determine my correct ring size?
We recommend visiting a local jeweler to be sized professionally. Alternatively, you can request a complimentary physical ring sizer through our contact page to ensure a perfect fit before ordering.
Are your diamonds ethically sourced?
Absolutely. We only work with trusted suppliers who adhere to the Kimberley Process, ensuring that all of our diamonds and gemstones are conflict-free and responsibly sourced.
Can I customize an existing design?
Yes, customization is at the heart of what we do. Many of our styles can be adjusted by metal type, stone shape, or carat weight. Contact our concierge team to start your bespoke journey.